COVID-19 Resource - Open Now

IFS is dedicated to assisting in COVID-19 related needs. We are FDA registered for food, drug, and medical devices. We also have available space within our clean room environments for all of your needs. Please contact us at the link below for medical and food distribution, kitting, and packaging services related to COVID-19 demand. Contact us for more information! >

Team

Ray Garcia

Ray García

CEO

Mr. García has over 20 years experience in Logistics and Supply Chain Management. Joining in 2017 as Executive Chairman of IFS, Mr. Garcia has driven growth through acquisition and partner optimization. 

Prior to IFS, Mr. Garcia joined NGL as CEO in March of 2006 and now serves as Chairman. Prior to joining NGL, Mr. García served as CEO of OIA Global Logistics in Portland where he oversaw the company’s day to day operations and expansion, making several acquisitions and implementing very successful Global Supply Chain Operations for fortune 500 companies, such as Nike.

Mr. García also worked with IBM as a Director of Logistics and Supply Chain Management and as Director of IBM’s Government Programs, was very involved in NAFTA. Mr. García serves on the Boards of NGL, TriMax Logistics in Ho Chi Min City, and is on the Advisory Board for the Port of Portland and OIA Global Logistics. He holds an MS in Accounting, a Law Degree from the University of Akron, and an MBA in Logistics from The Ohio State University.

Irene Scharmack - Impact Fulfillment Services

Irene V. Scharmack

President of Supply Chain Services,

Sales and Marketing

Irene Scharmack joined Impact Fulfillment Services through an acquisition in December of 2018.  Irene is a strategic business executive whose diverse experience and “common sense” approach to doing business has driven stellar results and premiere customer satisfaction.  Irene is responsible for overseeing our operational functions for 8 of our locations across North America.  Within those facilities, she manages all warehousing, transportation, brokerage, and co-packing operations.  Additionally, in November of 2019, Irene was promoted to help align our Account Management and Sales & Marketing functions. Her ability to create and lead high performance teams has significantly helped IFS manage new customer acquisitions, customer retention, and facility startups.

With 25+ years of combined experience in supply chain management, and the retail industry, Irene has been instrumental in leading many satisfied customers through process re-engineering, Warehouse Management System implementations and enhancements, and organizational structure development.  Over the years, her efforts resulted in an improved retailer fill rate, on-time shipping performance, best in class eCommerce same-day shipping, and significantly increased inventory location accuracy.  Irene is a firm believer that customer satisfaction, best in class safety/compliance, and high employee engagement are critical pillars to leading a successful business.

Prior to joining Impact Fulfillment Services, Irene has held many Senior Leadership positions in the Supply Chain Industry.  She was President of Operations for Network Global Logistics where she was responsible for 3 business units.  She also previously served as Regional Vice President for Ozburn-Hessey (OHL – GEODIS) where she was responsible for 3 campuses consisting of 17 sites totaling 4.6MM square feet and was later promoted to Vice President of Operations where she took on a corporate role supporting OHL Quality & Inventory programs.  She has also served in roles that were responsible for leading the Regional Transportation and Warehouse Company as well as developed and implemented a national quality management system that resulted in six certifications across 2.5MM square feet.

Irene has held all Board of Director Positions for the Southern California Distribution Management Association and was an Advisor to the United Way Board of Directors.  Irene is an ISO 9001:2000 certified Lead Auditor and a Six Sigma Green Belt. Irene has a passion for social responsibility and is connected to multiple charities that thrive on donations derived from the distribution industry. Irene’s ability to understand and manage sales, quality and operational functions makes her a dynamic and essential member of the IFS executive team.

Kayleen Haberkorn - Impact Fulfillment Services

Kayleen Haberkorn

CFO

Kayleen Haberkorn joined Impact Fulfillment Services (IFS) in October of 2017.  As Chief Financial Officer, Kayleen is responsible for the planning, implementation, managing and running of all the finance activities for IFS, including business planning, budgeting, forecasting and negotiations. Additionally, Kayleen’s ownership over corporate strategy, audit, treasury, corporate finance, accounting systems and investor relations has catapulted IFS into best-in-class processes and methods that have proven to be of great value as it relates to acquisitions, risk mitigation, compliance adherence and overall company valuation.   

Since joining Impact, Kayleen has led the organization through two acquisitions, implemented a new and improved accounting system, oversaw warehouse management and core systems integrations, as well as supported three site expansions.   

Before joining IFS, Kayleen served as a financial business partner for Essentra PLC; a global business specializing in manufacturing for the pharmaceutical, automotive, and tobacco industries. Before that, she served as Senior Tax Associate for Grant Thornton LLP; a leading independent advisory firm focused on tax and audit.

Kayleen earned both a Bachelor of Science in Business Administration and a Master of Accounting from Saint Louis University.

Patrick Darke - Impact Fulfillment Services

Patrick Darke

CTO

Patrick Darke has been serving as Chief Technology Officer (CTO) since February of 2019. Patrick comes with broad experience having more than 24 years in the industry. His approach to managing and optimizing our infrastructure has led us to become a seamless resource for our customers. He has reduced systematic boundaries continually. Additionally, he leads the strategy for our future technology platforms, mitigates any outside risk to the organization, and prepares the organization for continued organic and acquisition-based growth. Patrick believes in the power of data and therefore focuses on driving growth and efficiencies for the organization by creating real-time access to data. His focused leadership, industry knowledge, tactical skillset, and positive attitude have been a welcome and needed change for IFS.

Patrick has worked with international organizations like Circle K and Ansell Healthcare that have provided the opportunity to manage multiple operations in Thailand on top of developing his technological skillset. During that time, Patrick led a global data-center consolidation project for a business transformation initiative to replace a legacy ERP platform to Oracle EBS, implemented a comprehensive disaster recovery system, and managed multi-national audits of his information security systems. Having experience in both operations as well as information security systems makes him a capable resource for IFS.

Melissa Austin - Impact Fulfillment Services

Melissa Austin

CHRO

Melissa Austin is the Chief Human Resources Officer at Impact Fulfillment Services (IFS). She leads activities for Human Resources, Payroll and Insurance Programs. Melissa has over 20 years of experience in all facets of Human Resources. She has held positions in publicly traded and privately held companies and has experience working in manufacturing, engineering and distribution.

Melissa holds an M.S. in Organization Development from Queens University, Charlotte and an advanced HR Certification. She is passionate about creating a positive employee life cycle experience utilizing organization development and change management techniques. Since joining IFS, Melissa has implemented Human Capital programs and Acquisition processes.

In her personal time, Melissa enjoys cooking, snow skiing and spending time with her family and pets.

Todd Porterfield - Impact Fulfillment Services

Todd Porterfield

IFS Founder

With over 20 years of logistics experience, Todd founded Impact Fulfillment Services in 1998 as a full-service “product to shelf” producer of retail display, promotional and point of purchase materials. Behind his leadership, IFS has experienced remarkable growth and its client base includes some of the most well-known national brands and companies in America, which partner with IFS to generate greater awareness and impact for their marketing initiatives.The strength evident in the company’s momentum reflects Todd’s strong personal emphasis on developing a great team. He has built IFS based on his vision of an extended family, and takes special pride in promoting from within that IFS family.

“Simply put, our people are our greatest assets,” Todd says. “Every one of us measures our success by the Impact we create for our customers, and I know for a fact that each person at IFS takes that responsibility as a personal opportunity to help us shine as a company.”

Tom Ensley - Impact Fulfillment Services

Tom Ensley

President of Operations

Customer Response Networks

Tom has a proven record of accomplishment in successful turnaround operations with excellent team building and communication skills with the ability to drive and replicate improvements in multiple facilities. He is a goal-oriented leader who has successfully increased EBITDA year over year through creation of key performance indicators in all pillar activities. Tom has designed and implemented Lean Manufacturing processes in each significant area of excellence, Safety, Quality, Talent Development, Autonomous and Preventive Maintenance and supply chain programs controlling all losses and reducing waste activities. Tom has a BA and a Masters degree in Business Administration from Wilkes University.