I would be happy to share some thoughts with you on my company's experience working with Impact Fulfillment Services. They have been a key business partner to Revlon for over 12 years.
Revlon’s partnership with Impact has been excellent; we continue to rely on their services for high profile new product launches and other projects. I have found them to be a very well run company with a strong customer focus.
Our new product launches are challenging in that volume spikes seasonally; Impact has shown the ability to ramp-up and down quickly to “right size” for our changing volume profile – they are adept at flexing both space and labor based on short-term business conditions.
Impact performs two main services for Revlon, final assembly of promotional displays and store fixturing units, and direct distribution of these products to Revlon’s retail customers. Impact has implemented technology to integrate systems with Revlon – we have real time visibility to our inventory assets, production and shipments; in many ways, they operate as a satellite Revlon facility. I know they also do web-based collaboration with other of their clients.
Core Strengths: Inventory Control, in the 12 years that we have contracted with Impact, they have developed robust inventory systems utilizing radio frequency /bar code technology. Execution, Impact has a pervasive corporate culture that is focused on quality and customer service; pride in excellence is a big part of their culture. Flexibility, new product introductions are Revlon’s life-blood; what we need from Impact often changes rapidly and they have proved to be a nimble partner in addressing our shifting requirements. Creative Problem Solving, Impact’s management team is diverse -with experience in a wide range of industries; they are excellent problem solvers and their senior managers take a very “hands-on” approach.
Weaknesses: Early in our business relationship, there were some issues with inventory management – Impact quickly identified the gaps and invested heavily in technology and staff -upgrading their infrastructure to accommodate our needs (at no additional cost to Revlon). There are many other companies available to provide what Impact does for Revlon; if there were unaddressed weaknesses, Revlon would simply change suppliers. We choose to stay with Impact Fulfillment.
In summary, I would highly recommend Impact be considered for any project requiring supply chain expertise, systems capabilities, and a focus on customer service.
- David A. White
Former Director of Logistics
Kidde Residential & Commercial is the world's leading supplier of portable fire suppression and detection equipment to retail and commercial customers. We emphasize product quality and customer delivery performance as key business metrics. Many of our products are packed to order to meet customer-changing demand.
In 2006, we had major orders that required expedited delivery. We called up Impact to assist us with our pack to order schedule. They quickly proposed to expand their capacity to meet our demand. Long lead delivery of tooling to Impact jeopardized the delivery schedule, so Impact immediately stepped in, brought their pack team into the Kidde facility and met the pack to order schedules using our equipment until theirs was ready.
We would never have been able to meet the demand schedule without Impact’s assistance. In a business where the products we provide to our customers help to protect property and save lives, I believe that the quick response of Impact helped us to meet our Mission Statement.
- Bob Strople
Vice President of Global Operations
My experience working with Impact Fulfillment Services has been wonderful. I find that I get the service I need from the time my shipment request is made until the shipment has been loaded on the truck and is on its way. The individuals I deal with are top notch professionals in their service with my needs at all times. If I send in an email request, I get a quick response and they are there to assist me every time. The communication between Impact and I is great, and they are very concerned about our products and if we are satisfied with their services. Impact has a great respect for their customers and I am glad that Qualicaps, Inc. is a customer of Impact.
- Kimberly Miller
We at Revlon are keenly aware that quality, efficiency, speed to market, and providing a professional environment with external suppliers is essential to meet our business needs.
Impact Fulfillment Services is #1 on our list in providing these requirements. Whomever we entrust to produce and ship our promotional and cabinetry business directly to our accounts is critical to our success. Impact fulfills this service not only as a partner, but more as an extension of Revlon's business model. “They do what they do best”.
For example: Most recently we had an opportunity to promote one of our new products on the most watched football game of the year. This event was approved ten days before the advertisement was to be aired on national television. Within seventy- two hours IFS had the promotion packed and directly shipped to our customers’ stores.
In short: IFS is not only flexible, but responsive at a competitive cost which exceeds all expectations. IFS should have a “P” in front of their logo for “PARTNERSHIP”.
- Michael C. De Vivo
Director of Supply Chain Management,
For Revlon Global Promotional Business