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Impact Quality Continuum

  • At Impact we focus our organization quality system to meet our customers’ needs via systemic analysis of all our processes. Our executive quality team is on point when your team and our team begin to develop your marketing strategy. This assures your item will meet all regulatory and GMP requirements throughout the developmental stage and beyond.

  •  QA co-ordinates internal cross functional audits, KPI data on key measurements, management business reviews are conducted and documented, customer audits are conducted in a professional manner, regulatory agency audits are handled per company and customer procedures. Responses are completed in a timely manner and any corrective actions are implemented.

  • Impact Fulfillment Services will apply suitable methods for monitoring and where applicable, measurement of the quality management system processes.  These methods will be designed to demonstrate the ability of the processes to achieve planned results. Impact will review all requirements related to a product prior to any commitments to supply a product to the customer and will ensure that product requirements are determined and clearly defined and Impact has the capability to effectively meet the defined requirements.

  • Impact Fulfillment will conduct our product manipulation processes under controlled conditions, including, as applicable, the availability of approved work instructions and the use of suitable production, monitoring and measuring equipment as needed and required. Impact’s QA team will provide the resources and data needed to effectively operate and monitor production and the necessary techniques and equipment to monitor, measure, and analyze our processes. 

  • The focus on providing quality continues after the production process as product is not released for distribution until our Quality release process is complete and ensures the all customer requirements have been achieved and all local, state and federal regulations are adhered to when applicable. At Impact computer software is used to monitor and measure specified requirements. Once Quality communicates the release to distribution, a final three phase audit takes place to assure your item is shipped to the appropriate client.

  • Our Impact Team will assure that your item achieves the primary objective of stimulating customer’s impulse to purchase. Customer satisfaction is one of the key measurements of the performance of the quality management system. Impact Fulfillment Services will monitor information relating to customer perception and satisfaction as to whether the organization has met customer requirements.

FAQs

What fulfillment services does IFS offer?
Every IFS service is always custom designed for your specific objectives, across a wide range of IFS specialties including contract assembly, promotional design, product launches, multi-channel programs, club store programs, distribution, warehousing and inventory control.What fulfillment services does IFS offer?


Are there any special services that IFS offers?
We specialize in a wide variety of assembly functions, including heat shrinking, shrink banding, blister sealing, RF sealing, display sub-assembly, combination of product and re-labeling of product. We also work closely with our client partners to design and develop new capabilities they may need.


Where are you located?
Impact Fulfillment Services is located in Alamance County, North Carolina, at the heart of the I-85/I-95 shipping corridor. From our headquarters complex, IFS ships throughout the nation.


How many shifts do you operate?
Impact Fulfillment Services typically operates two shifts per day, but we are also able to offer additional capacity in special situations as necessary, either at our primary location or at another location desired by our client partners.


Do you offer turnkey solutions?
IFS is focused on delivering truly unique solutions to your retail and packaging challenges. Our innovative IFS fulfillment process is designed to offer you everything from full turnkey services to customized activities that integrate seamlessly with your operations.


Do you have a Quality Assurance Department? 
IFS builds significant quality processes right into every step of our operations. Beyond a QA Department, we also conduct quality audits on materials coming in and going out of our facilities, to provide the guaranteed Quality Assurance IFS is known for.


How do you control inventory?
We control inventory with item-specific License Plate Numbers and bar coding tracking throughout our process and facilities. All transactions are tracked through our Progress inventory system for 100% accuracy.


Do you offer EDI capability?
We provide complete EDI solutions for our client partners, supporting all necessary EDI services and managing all Vendor Compliance requirements. Our EDI solution works in conjunction with our order processing so that all order and customer information remains integrated at all times.


Will my project have a dedicated support person?
We assign a dedicated Project Coordinator to every project that IFS accepts, because each assignment represents the beginning of a valued business relationship. We focus on delivering unparalleled communication and support to all of our client partners.

What fulfillment services does IFS offer?
Every IFS service is always custom designed for your specific objectives, across a wide range of IFS specialties including contract assembly, promotional design, product launches, multi-channel programs, club store programs, distribution, warehousing and inventory control.What fulfillment services does IFS offer?


Are there any special services that IFS offers?
We specialize in a wide variety of assembly functions, including heat shrinking, shrink banding, blister sealing, RF sealing, display sub-assembly, combination of product and re-labeling of product. We also work closely with our client partners to design and develop new capabilities they may need.


Where are you located?
Impact Fulfillment Services is located in Alamance County, North Carolina, at the heart of the I-85/I-95 shipping corridor. From our headquarters complex, IFS ships throughout the nation.


How many shifts do you operate?
Impact Fulfillment Services typically operates two shifts per day, but we are also able to offer additional capacity in special situations as necessary, either at our primary location or at another location desired by our client partners.


Do you offer turnkey solutions?
IFS is focused on delivering truly unique solutions to your retail and packaging challenges. Our innovative IFS fulfillment process is designed to offer you everything from full turnkey services to customized activities that integrate seamlessly with your operations.


Do you have a Quality Assurance Department? 
IFS builds significant quality processes right into every step of our operations. Beyond a QA Department, we also conduct quality audits on materials coming in and going out of our facilities, to provide the guaranteed Quality Assurance IFS is known for.


How do you control inventory?
We control inventory with item-specific License Plate Numbers and bar coding tracking throughout our process and facilities. All transactions are tracked through our Progress inventory system for 100% accuracy.


Do you offer EDI capability?
We provide complete EDI solutions for our client partners, supporting all necessary EDI services and managing all Vendor Compliance requirements. Our EDI solution works in conjunction with our order processing so that all order and customer information remains integrated at all times.


Will my project have a dedicated support person?
We assign a dedicated Project Coordinator to every project that IFS accepts, because each assignment represents the beginning of a valued business relationship. We focus on delivering unparalleled communication and support to all of our client partners.

Our Culture

At Impact, we focus on improving and growing our core business through teamwork and continuous quality training for every associate. Every member of the IFS team has direct access to our management, because we don't close our doors and we don't screen our calls. We are a company that truly cares about our associates, because it is all of us together who constantly find better ways to handle a process or improve a procedure.

Our associate-centered culture is one that brings our IFS team closer together, whether it's through a suggestion box that is truly used, frequent opportunities to enjoy meals around our outdoor grill, charitable contributions and service activities we support as a company, or special recognition of extraordinary successes by our team members. IFS is a rare company driven by its most important asset, its people.

We know how hard it is to convince companies to use new vendors and at Impact we encourage one thing: visit us. Don't even plan in advance; just let us know when you can come and we'll give you a personalized tour that reflects all of the Impact we create every day. You'll see first-hand how we can deliver the fulfillment services and results you're looking for, in an environment that encourages teamwork-oriented precision and a commitment to unmatched quality in all we do.

Visit just once and you'll quickly realize that this is a company people are proud to work for. That says it all ... where else would you want to place your product?

News

Burlington Campus Restructured to meet Customer Needs, 2014

Based on 1st quarter learning’s from new business, the Operations team implemented a short and long term manufacturing strategy to eliminate non value added processes and meet customer needs on the Burlington campus. The current state required significant outside storage and overhead to execute manufacturing orders in a very competitive cost environment.

The new plan addressed the need to accelerate the Energizer business to “steady state”, especially ahead of Hurricane/Holiday Battery Season and proactive preparation for Sun-care next spring. Additionally, the project secures a better manufacturing and distribution model for annual Elmer’s BTS and potential Elizabeth Arden growth.

The project was completed with our Faucet Road facility focused entirely on Manufacturing and our 1603 Anthony Road facility focused entirely on Distribution. We now have 15,000 pallet locations of storage for 20 operating lines and 2 Manufacturing Cells at Faucet that can multiple shifts as required. Our Distribution Center has pushback racking, staging lanes and 39 Dock Doors to service 30 to 50 trucks per day.

We expect to see increases in on-time delivery to our customers and more efficient execution of work orders to meet our business needs.


FDA Audits in North Carolina & Iowa, 2014

Since March 2012 Impact Fulfillment Services has been audited by the Federal Drug Administration four times (Twice in our Iowa City facility and twice in our North Carolina facility).

All four times the results have been exemplary, no observations or 483 findings.


New Facility in Iowa City, 2011

July 12, 2011, Impact Fulfillment Services, Inc. is proud to announce the successful opening of Its newest full service production facility in Iowa City, Iowa. The 105,000 square foot facility is offering co-packing services including Point of Purchase Display , Design Services, Procurement, Assembly, Warehousing and Distribution. Sub Assembly services include blister sealing, clam shell sealing, shrink sleeve, shrink wrap and folding carton/boot assembly and collation.

Impact is pleased to welcome those key employees that have transferred to the new location: Bobby Perry - Site Leader and Chris Jackson - Logistics & Warehousing Manager, as well as all of the new hires.


Global Shop 2007

Impact Fulfillment Services will be exhibiting at Global Shop 2007 in Las Vegas from March 7 through 9. Visit us at Booth #5725 and get a first-hand look at the Impact we bring to logistics and fulfillment opportunities across a wide variety of industries and channels of distribution. Global Shop is all about enhancing Retail and Consumer Brands, and that’s exactly what Impact does every day for all of its client partners.

Go to www.globalshop.org for additional detail on this important trade conference.


IFS Supports Revlon 2007 Super Bowl Product Launch

Impact Fulfillment Services was chosen as the fulfillment partner to help Revlon launch its new Colorist brand during the biggest sports event in the world. As part of a comprehensive multi-media advertising campaign, Impact successfully packed, assembled and delivered in-store retail displays to promote the Colorist launch, the first time that Revlon has ever debuted a campaign during the Super Bowl.


IFS Recognized with Prestigious Procter & Gamble QAC Award

Impact Fulfillment Services has been recognized by the world’s largest Consumer Packaged Goods company with its coveted QAC Award. Based in Cincinnati, Ohio, Procter & Gamble annually awards its very best vendors with its Quality Assurance recognition for accomplishments in quality assurance capabilities. IFS is proud to be one of P&G’s most trusted vendor partners.


Triad Business Journal Features IFS

Impact Fulfillment Services was recently featured in a front page story of the Piedmont Triad’s leading business publication. CEO Todd Porterfield and the IFS team were recognized for the success of the company, highlighting its remarkable growth and national clientele.


CEO Named Entrepreneur of the Year for 2006

Todd Porterfield, Founder and CEO of Impact Fulfillment Services, was named Entrepreneur of the Year by the Alamance County Chamber of Commerce in North Carolina. Todd was chosen as the 2006 recipient based on his leadership at IFS, a company that has shown incredible growth since 1998.

Facilities

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As core competencies for IFS have continued to expand every year, so too have IFS facilities. Starting with a single 5,000 square-foot warehouse in 1998, IFS has transformed itself into a multi-site, full-service logistics and fulfillment company with extensive facilities that now cover over 650,000 square feet and support multi-shift operations.

IFS today has a complex of multiple facilities fully secured and connected by state-of-the-art technology and communications systems. Features such as High Bay racked storage, temperature-controlled environments, 100% barcode scanning systems for real-time inventory control and full eCommerce capabilities for order processing are all provided to every client partner, regardless of the size of their project.

The company’s facilities are FDA-certified, USDA-registered and cGMP compliant, with additional specialized certifications also in place. Software systems are continuously enhanced for productivity, and internal and external security strictly controls access to operational areas. In addition, quality audits are regularly conducted on outside suppliers to confirm compliance. That’s why every customer project is safe, secure and successful at IFS.

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